U.S. Sen. Claire McCaskill, D-Mo., criticized cable companies’ customer service at a hearing on Capitol Hill on Thursday. A Senate report found cable companies overcharge customers and train employees to make it harder to cancel or downgrade service.
U.S. Sen. Claire McCaskill, D-Mo., criticized cable companies’ customer service at a hearing on Capitol Hill on Thursday. A Senate report found cable companies overcharge customers and train employees to make it harder to cancel or downgrade service. Allison Long along@kcstar.com
U.S. Sen. Claire McCaskill, D-Mo., criticized cable companies’ customer service at a hearing on Capitol Hill on Thursday. A Senate report found cable companies overcharge customers and train employees to make it harder to cancel or downgrade service. Allison Long along@kcstar.com

Senate report: Yes, cable customer service really is that bad

June 23, 2016 1:17 PM