Travelers check in at the United Airlines ticket counter at O’Hare International Airport in Chicago in 2013.
Travelers check in at the United Airlines ticket counter at O’Hare International Airport in Chicago in 2013. Nam Y. Huh AP
Travelers check in at the United Airlines ticket counter at O’Hare International Airport in Chicago in 2013. Nam Y. Huh AP

How United could have avoided a PR mess: Check its own schedule

April 12, 2017 5:30 PM

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