Douglas Bragg, the director of the Veterans Benefits Administration office in Oakland, Calif., looks into one of the many boxes that contain the cases of veterans with pending claims, April 18, 2013.
Douglas Bragg, the director of the Veterans Benefits Administration office in Oakland, Calif., looks into one of the many boxes that contain the cases of veterans with pending claims, April 18, 2013. Los Angeles Times/MCT
Douglas Bragg, the director of the Veterans Benefits Administration office in Oakland, Calif., looks into one of the many boxes that contain the cases of veterans with pending claims, April 18, 2013. Los Angeles Times/MCT

Washington promises to fix VA but overhaul won’t be easy

June 06, 2014 05:35 PM

UPDATED June 06, 2014 05:43 PM

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