Gov. Arnold Schwarzenegger promised Tuesday that his administration will fix problems at the Employment Development Department so jobless Californians don't hear expensive recorded messages when they call to apply for unemployment insurance.
"It is already enough of a tragedy when you lose your job," Schwarzenegger told reporters on the lawn outside the Capitol. "The last thing you need is a recording when you call and you don't get the services provided."
The Bee has reported that millions of failed calls to the state's unemployment insurance call centers are costing California taxpayers millions of dollars.
The Employment Development Department pays 5 cents to Verizon each time a caller dials its toll-free numbers to file or get help with an unemployment insurance claim and EDD staff can't handle the call.
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