March 13, 2013 11:59 AM

Tax glitch delays refunds, angers Block customers

H&R Block is the biggest tax-preparation service in the United States — and this year that may not be such a good thing. From Feb. 14 to 22, the Kansas City-based firm made errors in possibly hundreds of thousands of federal tax returns by not properly following a change made this year in how to fill out Form 8863. That form is used to reduce taxes by giving taxpayers a credit for certain educational costs.

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