National

January 20, 2010

California rule gives HMO patients timely health care access

The wait may soon be over for California's 21 million HMO members, whose doctors must comply with first-in-the-nation rules prescribing how quickly they must see patients — and even how long they can leave them holding on the phone. The state's so-called timely access rules went into effect over the weekend after an eight-year delay during which doctors, health plans and consumer groups quibbled over details.

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