With Florida's unemployment rate the highest it's been in 13 years, the sheer volume of people using the unemployment compensation system has led to slowdowns.
Vladimir Volynsky, 59, of Parrish, a personal banker/ teller who was laid off from First Priority Bank Jan. 31, says he could not get through to the state Agency for Workforce Innovation in Tallahassee, which handles worker's compensation matters. He was trying to certify his claim as he is required to do periodically.
It took him almost all day Tuesday to accomplish it on the state's Internet Web site, www.fluidnow.com. He also tried the agency phone number (800) 204-2418 but got a busy signal each time or heard a message saying the call could not go through.
State officials say they have instituted a number of fixes, such as more phone lines and computer servers to speed things up.
"With increased demands, we have been pro-active in enhancing our systems to ensure the best service for our customers," said Robby Cunningham, the agency's communications director.
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