McClatchyDC + FAQ

December 17, 2013 

Q. What is McClatchyDC+? A. McClatchyDC+ provides immediate and unlimited access to all content on our newspaper’s website (McClatchyDC.com), our mobile site (m.McClatchyDC.com) and to our iPhone and Android smartphone apps. The Bellingham Herald + bundles all the ways you can read The Bellingham Herald’s content into one price.

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Q. How does the digital subscription work? A. Beginning Dec. 19, 2013, unlimited access to McClatchyDC.com will no longer be free.

Each time your computer, smartphone or tablet visits our site, your use of the site’s pages are counted. Some portions of our site, like our Homepage (the first page you come to on the site), our Section Fronts (the "front" page of the Local News, Sports, Features, and Business sections of the site), dealsaver and all advertising will remain fully accessible, which means you'll continue to have unlimited access to those pages. But the story-level pages, photo and video galleries, commenting and opinions, breaking news and other content will have limited access.

So when, for example, you click on a headline on the homepage and select a story, that page counts towards a monthly limit. Once you reach your limit, if you don’t have a digital subscription, you’ll be required to subscribe or wait until the next 30-day period to access them.

With a digital subscription, you will have unlimited access to all of the website and your use will not be limited.

Q. What are my digital subscription options? A. You can start with a free trial for 99-cents per month. You can purchase the digital bundle alone for $6.99 per month (or $69.99 per year if paid annually).

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Q. How do I sign up for a digital subscription? A. Visit McClatchyDC.com/plus

CLICK HERE for the online order form.

Or, when you’ve reached your limit of free page views, a pop-up online order form will appear and invite you to subscribe. Be sure you allow pop-ups for our site to see the order form.

Q. How do I access my digital subscription? A. Once you purchase your digital subscription, you will be logged in to your account from the device you used to purchase the subscription. You don’t have to do anything else to access the content on the website.

However, if you switch to another device or clear your saved login data, you may see the message asking you to subscribe. If that happens, simply click the "Sign In" button on the top left corner of that screen and enter your e-mail address and the password you selected.

Q. Can I comment or read the comments without paying for a digital subscription? A. You will need a digital subscription to comment or read comments (once your "free" page views are used each 30-day period).

Q. Will I be able to use my free McClatchyDC iPhone or Android app without paying for a digital subscription?

A. Yes, but you will need a digital subscription to read stories once your free pages are used each 30-day period. Without the digital subscription, your smartphone app will be limited to the unlimited access pages (homepage, section fronts, dealsaver, etc.) and a limited number of free pages each month. A digital subscription will give you unlimited access to McClatchyDC.com through your mobile apps.

Q. Why is the website no longer free? A. Readers the world over will continue to have unlimited access to some portions of our website, including the homepage, section fronts, dealsaver, FindnSave and advertising. But for story content, breaking news, photo galleries, video, commenting, opinions and the rest of the site, readers will receive a limited number of free pages in a 30-day period. After that, access will be limited only to those who have a digital subscription. Casual readers get a limited number of pages for free every 30 days; more avid online readers are asked to pay a modest fee to continue reading.

The world of news and information keeps changing, and the newspaper industry continues to be at the forefront of that change. For more than one hundred years, this newspaper provided our communities with local and world news in printed format that was conveniently delivered to your door once every day. Technological advances of the last decade provide us all with the convenience of mobile phones, tablets and an array of social media channels, and our readers want that same instant access to their newspaper. So we have transformed our business, restructured and retrained our staffs, developed new skill sets to deliver breaking news through a variety of platforms and become 24/7 information specialists.

The changes also require a change in our business model. We can no longer expect advertising to support all these platforms and options, so our readers will now share the support more equitably. But McClatchyDC+ option allows readers unlimited access to all our platforms at a minimal cost.

Q. What happens if I’ve only used a few of my "free" pages when the month runs out? A. Our system works on a 30-day basis, not on a monthly calendar. So if your first "free" pages were in the middle of the month, your page allotment starts running again the middle of the following month. In other words, without paid digital access, visitors get a limited number of free pages within any 30-day period. They still have unlimited access to our homepage, section fronts, dealsaver, FindnSave, advertising and a few other selected pages.

Account Management FAQs

Q. What is Press+? A. Press+ is our e-commerce system for digital subscriptions. When you subscribe to McClatchyDC.com, you will create a Press+ account, and Press+ will charge your credit card for the subscription amount. The charge will appear on your credit card statement as "Press Plus" in the amount you have selected for your subscription.

Q. If I have a computer at home and a computer at my office, do I need to purchase two digital subscriptions? A. No. You can log in using your account username and password from wherever you access the Internet.

Q. Can everyone in my household use the same account? A. Yes, you can use the same account for all of your family members.

Q. Is the pop-up "subscribe" window a secure URL? A. Yes. If you right-click on the window and "view frame info" or "frame source," you'll see it's an https URL.

Q. How will digital subscriptions be billed? A. We accept major credit cards. Subscriptions are billed every 30 days for monthly subscriptions or every 360 days for annual subscriptions. Your subscription renews automatically, and you are charged in advance of each billing cycle unless you cancel.

Note: Because Press+ is managing the billing for your digital subscription, the charge on your credit card statement will say "Press Plus" rather than McClatchyDC.

Q. Can I pay by check, invoice or PayPal? A. No. All payments are via credit card.

Q. What is the cancellation policy? A. You may cancel your subscription at any time. When you cancel, we will stop charging your account the following billing cycle. Your unlimited access will continue for the remainder of the current 30-day period. Afterward, you will still be able to view a limited number of pages per 30-day period on McClatchyDC.com at no charge, just like any other visitor.

Q. How do I sign in to my account once I’ve subscribed? A. You are automatically signed in as soon as you subscribe; there isn’t anything further you need to do. If you are prompted with a message to subscribe at a later time, you can log in with the account you created. If you subscribed at one computer and would like to sign in at a different computer (e.g., home and work computers), go to McClatchyDC.com/Plus and click "Sign In."

Q. How do I access my digital subscription account? A. To access your account, follow these steps:

1. Click "My Account" at mypressplus.com 2. Log in with your email address and password

Q. What do I do if I forgot my password? A. To reset your password, follow these steps:

1. Go to https://accounts.mypressplus.com 2. Click "Forgot password" 3. Enter your email address and click "Submit." This will send you an email with a link to reset your password. 4. After clicking the link, you will be prompted to enter and reconfirm your new password. 5. Click "Submit" and your password will be updated

Q. How do I modify my payment information? A. To modify your payment information, follow these steps:

1. Click "My Account" at mypressplus.com 2. On the “Account Summary” page, select “Modify Payment Information” 3. Confirm that the cardholder name and billing zip code of your credit/debit card are correct 4. Enter your card number and expiration date 5. Click “Submit” and your payment information will be updated

Q. What if I have further questions? A. For more information about why we are charging for digital access, please contact web@McClatchyDC.com. For help accessing your digital subscription, please contact Press+ customer service at MyPressPlus.com/contact.

Q. Every time I click on a story to view it, the digital subscription ad pops up. When you go to close it, it takes you back to the home page instead of the article I was trying to read. How can I view the stories? A. We now limit the number of stories you can read every 30 days for free. To have unlimited access to our website, tablet and mobile sites, you need to log in to our McClatchyDC+ service.

Q.Must I pay to access McClatchyDC.com?

A. People who routinely access our website will be asked to pay for unlimited access as we now limit the number of stories you can read without paying. We offer an introductory rate of 99 cents for the first month.

Q. Will the website continue to have advertising, including pop-ups? A. Advertising remains on the website, helping to keep the cost of subscriptions low. As always, you have the option to turn on pop-up blockers according to your browser type.

Q. How can I tell if I’m logged in? A. The absence of the pop-up asking you to log in is currently the only way to tell if you’re logged in for the paid digital subscription access.

Q. I've been a registered user of your site for years. Will that give me unlimited access to the website? A. A paid digital subscription is necessary to access the full website.

McClatchy Washington Bureau is pleased to provide this opportunity to share information, experiences and observations about what's in the news. Some of the comments may be reprinted elsewhere in the site or in the newspaper. We encourage lively, open debate on the issues of the day, and ask that you refrain from profanity, hate speech, personal comments and remarks that are off point. Thank you for taking the time to offer your thoughts.

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